Tidio is an customer service platform designed to enhance customer support through a combination of artificial intelligence and human interaction. It offers live chat and helpdesk functionalities to provide comprehensive support.
Key features inlcude:
- Lyro AI for Instant Problem Resolution: Provide quick responses that sound human-like, freeing up agents to focus on complex issues.
- Live Chat and Chatbots for Sales Opportunities: Track users in real time and offer personalized discounts based on their activity to drive sales.
- Chatbots for Lead Generation: Leverage 35+ pre-defined chatbot templates to generate leads and reduce cart abandonment.
- Multichannel Management with Tidio Multichannel: Connect accounts to Tidio Multichannel to view messages from WhatsApp, Messenger, Instagram, email, and live chat in one panel.
The platform boasts features that help businesses solve up to 70% of customer problems using conversational AI.
Is Tidio free? Tidio offers a free plan with additional paid plans.
Tidio Pricing: The Tidio “Starter” pack starts at $29 per month. It includes features such as Lyro conversations starter pack, 100 livechat conversations, 500 chatbot triggers, and more.
