Macha is an AI platform that provides Shopify customer support with its AI-powered self-service chat widget and app for Zendesk and Gorgias.
You can automate over 50% of support tickets. The self-service portal with AI chat enables instant resolution of common issues, while enriched Shopify data aids order tracking and product inquiries.
Consumers can connect to human support when needed, without learning new tools. Macha’s Zendesk and Gorgias integration accelerates ticket resolution, providing AI-generated answers based on past tickets and automating mundane tasks.
