Watson Assistant by IBM is a conversational AI platform that resolves customer issues through automated chatbots and virtual assistants.
You can build, deploy, and maintain bots for personalized customer support across various channels. You can handover from bot to human agents, a rarity in AI platforms, allowing customers to query without typing.
It offers features that include data security, diverse language processing, predictive analysis, simultaneous voice-text communication, disambiguation, and topic transitions.
